“I ordered some sample tiles. They seem fine.
Unfortunately this company is, for all intents and purposes 'buying' positive reviews, by offering a reward for featured reviews. Of course only positive reviews would get featured.
I despise these practices as it makes all reviews (other than purely negative ones) completely pointless and makes comparison impossible.
Honest businesses get naturally get positive feedback by providing good service and products. Only shady businesses entice positive feedback by offering some sort of reward.”
“Nice panel but poor delivery, the delivery guy didn't dare to walk at the flat door. Putting all the expensive panel in corridor where everyone could have taken them.”
Hi Aurelien
We are very sorry to hear this, but we thank you for your feedback and will ensure this is passed on to our courtier. We are, however, pleased to hear that you are happy with your wood panels.
Kind regards
Walls and Floors
Hey Ken,
Thank you for your feedback.
We always like to ask what customers think of our products, even if it is a sample. It's nice to hear feedback on the quality/ shade and texture.
We're always trying to improve!
“Part of my delivery was not in a box and despite being very well bubble-wrapped, most of the short edges were damaged making clicking them together difficult (to say the least). Unfortunately i didn’t notice this until quite a few days after delivery and I was well into fitting at the time. I suspect this happened during transit but perhaps some cardboard packaging on the edges would stop this if boxes are not supplied.”
Hey Clifford,
Thank you for your review.
I am sorry to read damages were received. This can happen during transit but if we are notified we are always happy to replace or refund the damaged products.
I cannot see that you have advised us - please contact us at customerservice@wallsandfloors.co.uk with photos so we can resolve this for you.
Thank you!
