“Sample tile came broken to pieces. Then the offer price that was on the website disappeared without any information on the website when the offer ends. When spoke with CS, they said they "will see what they can do" but will not honour the offer price. Will be ordering from my local tile business instead”
Hi Mobin,
Thank you for taking the time to leave your feedback.
I’m sorry to hear that your sample tile arrived damaged and that you missed our exclusive sale, We are always happy to look into the best price, however, we cannot honour the same discount after it has expired.
Kind regards,
Walls and Floors.
“If I had them then a review I would leave. Sadly I haven’t received my tiles and this is the second attempt.
You should sack your courier as they are woeful and let you down.
I have lost money as I cannot complete my holiday let in time and while your lady on the phone has been polite she has stated that there is no more she can do.
The courier lost the first order (really!) and the second is supposedly due to be delivered Tuesday/Wednesday. I want hold my breath as it sounds a complete shambles.
I cannot believe that you rely on such a poor service from your chosen courier.
Michael Romeling
michaelrom58@gmail.com
07774 7:8043”
“This looks nice when installed but is very easily marked and has a white base so scratches show white. My delivery was riddled with damaged boards, even the second delivery which was to replace damaged boards in the first. Fortunately, customer service (Lucy) was outstanding in sorting replacements quickly in time for me to finish the job on schedule. Without Lucy looking after me, I’d be scoring minimal stars for the experience with Walls and Floors.”
Good Morning Kynan,
Many thanks for taking time to leave us a review.
I am sorry to learn about the issues faced with your delivery.
I am however pleased to hear that Lucy was efficient in getting this sorted for you.
We appreciate your honest feedback, and will pass this over to all the relevant teams.
Apologies once again for any inconvenience caused.
Kind Regards, Holly.
Walls and Floors.
Hi David,
Thank you for taking the time to leave us a review,
I am sorry to hear you are not happy with the delivery service of your order, I can see we have been in contact with you regarding the delivery of your order, which has now been scheduled with our third-party courier.
If you need any further assistance, please let us know.
Kind Regards,
Walls and Floors.
Hi There,
Thank you for taking the time to leave us a review,
I am sorry you were not happy with the sample.
If you need any further assistance, in finding an alternative that may meet your expectations better, please feel free to reach out to us.
Kind Regards,
Walls and Floors.
“We looking for by 45-50 sqm floor tiles. Company promise delivery sampel on Tuesday today is Thursday and we still don't have any parcel. How we can make business with you.”
