“After placing an order for floor tiles the delivery arrived the very next day. Upon delivery the tiles look absolutely nothing like the images in the picture I fully get there could be a slight variation but the colour and style are nothing like. After emailing I was told that the tiles were the correct ones.Don’t make the same mistake I did go to a shop and see your tiles in person before ordering. I’ve attached photos the first is the website pic and the seccond is the tiles they sent.”
“These are sold alongside the ebony matt black with the image of a chequerboard floor - indicating that the two tiles from the same range and should be compatible for laying as a typical chequerboard or harlequin floor. They are also sold and described as being identical in size to each other. So, how misleading and disappointing it was to have them delivered safely on a pallet, only to discover the white tiles were significantly bigger in size than the black.The tiles are not rectified but this should not matter and the difference should not be noticeable in tiles claiming to be from the same line and being marketed in this way as part as a chequerboard set. The difference is not a matter of a milimetre or two either, but is quite clearly visible to the naked eye immediately with the tiles side by side. If I have been sent two different batches then it's impossible for me to tell this from the packaging which is paper thin and shows they are simply cheap imports with a completely different brand name to that on the website. It's also even more impossible to spot a problem is sizes like this before a delivery driver departs. But then why should I have to? why would a reputable tile retailer like Walls and Floors send a paying customer two different batches in the same order. As an online customer I should not have to take problems like that on myself either.”
“Tiles are amazing but the driver didn’t help me to bring the tiles onto my flat . They were very heavy and it took me about an hour to bring in 4 boxes from the kerbside . I was also then left with a pallet to dispose of .”
Hi Christopher.
Thank you for your review.
If you feel that these samples were not suitable for you, please feel free to reach out, and we can see if we have any alternative products to best suit your needs.
Kind regards,
Walls and Floors.
“I was really excited to see these tiles installed. What a disappointment. I ordered white tiles, but once up on the wall, they’ve got a grey/blue hue. It’s too late now as they adorn 3 walls in my new bathroom. Gutted doesn’t describe how i feel. I’d never pick grey or blue so to have this result is really upsetting. I saved up for ages for new bathroom and dislike it!! AVOID these tiles if you really want white!”
