“delivery was fine, unfrotunately a few tiles were broken in the middle of the pallet, didnt find them till later.
there is an issue with colour differences of the tiles. out of 145 tiles at least x10 were totally different in colour. The floor layer installed them, i have requested that they are removed and replace, sorry for the poor quality photo but you can see the difference.”
“I ordered these Tiles samples and they are a very close match to my bathroom tiles. I would have given a higher score but all tiles came damaged. The delivery driver lobbed them over my side gate snd when I opened the package all three tiles were damaged , chipped . I paid for these tiles and for delivery and I would have hoped they’d come in a better condition.”
Good Afternoon Mavis,
Thank you for taking the time to speak with me over the phone today. I am pleased that we were able to resolve this instance for you.
Please accept our apologies once more for the damage sustained by the tiles during transit.
As discussed, if I can offer any additional assistance or advice, I am just a call or an email away, and very happy to help.
Many Thanks,
Walls and Floors
“I love the pattern of the tiles but they are thin in thickness and I'm a little worried about how they hold up over time (they look magnificent on the wall). Many of the tiles are uneven in size and causes problems.”
“Tiles came full pack fully broken . and they giving 2 days after delivery return which is silly. will never buy from here again. better b&q where return is 90 days”
Hi Evelina,
Thank you for taking the time to leave a review.
I am so sorry to see this, this is not the service we aim to provide
Unfortunately, I am unable to find any correspondence regarding this.
I have sent a separate email following up on this and I look forward to your reply.
Kind regards,
Lucy @ Walls and Floors
