“Never recieved my order when it was due so cancelled it got phone call on the day I was meant to get saying what time would u like ur order I said after 3 so rushed home from work waited all Friday night nothing not even a message telling I wasn't getting it shocking”
“These don't look like the pictures. The picture gives the impression of a soft beige edge. But they are just grey. I felt they seemed too plastic looking. I have returned them. The company were not helpful with the return. I had to arrange collection myself at huge expense.”
“This review follows a third order from Walls and Floors with a very unsatisfactory experience after the first order. I had no choice but to proceed with them in order to get a shortfall of matching items but it cost me dearly. They charged me a hefty delivery fee for the second order i’m with the Courier said there was no one at home (not accepted!) they charged me for the return of the item to them! They simply deducted it from my “refund’ and I then had to order again and pay another delivery fee. I had expressed concern and doubts regarding the Courier, but it fell completely on deaf ears and they weren’t interested. I would never do business with them again.”
“I am very disappointed as I received a mixture of grey tiles, 50% were in boxes (one batch)( and 50% were completely different tiles which were loose tiles, filthy dirty covered in cling film and bubble wrap, a different colour of grey and different size. Fortunately my tiler managed to put the two different set of tiles in different parts of the kitchen so that it is not so noticeable that the tiles don't match. Very disappointing and customer services were very unhelpful. I paid full price for these tiles so very very disappointing!”
Hi Carolyn.
Thank you for taking the time to leave us a review.
I'm sorry to hear of your disappointment. I can see that we are trying to look into this for you and sent you an email 16 days ago; however, we have not heard back.
Please feel free to reach ot to us to discuss further.
Kind regards,
Walls and Floors.
“Very disapointed. On their website the Cava tiles are paired with the Gosford border tiles, but when they arrived they're not the same tile - they're from different manufacturers, they're different thicknesses, slightly different shades and surface finishes. The Gosfords are really expensive, and for the cost you expect better than that. I emailed to complain - there was no appology, and apparently it was my fault for not buying a sample first.”
Hi Alan,
Thank you for your review, and I am sorry you were not happy with the tiles.
These tiles are paired with the Gosford border tile on our website; however, as they are manufactured by different suppliers, the finish and shade may not match exactly. They are simply suggested as a complementary option for the Cava tiles.
We always recommend ordering samples to ensure you are happy with the tiles before placing a full order.
The “Finish the Look” section provides suggested pairings based on what we feel works well aesthetically, but these are recommendations rather than exact matches.
Kind regards,
Walls and Floors
Hi Colin,
These trims do fit with the Trepanel Aqua; however, they only fit the PVC panels, as these trims are also PVC, and it does mention this on the website under the product.
Kind regards,
Walls and Floors.
