“Ordered a 'premium' quarry tile sample at five times the price. Got a broken normal range tile. Tried to resolve it but pointless. Walls and floors did not seem interested. Awful.”
Hello Tim,
Thank you for speaking with me yesterday. I was sorry to hear that the third-party courier were not able to deliver your sample tile.
Your replacement is on it's way and scheduled to reach you tomorrow.
I appreciate you giving us the opportunity to resolve this for you.
Kind Regards,
Walls and Floors
“It’s a shame because the panels are nice, however my other items have got lost. I reached out to customer service, they didn’t seem bothered. Money wasted.”
Hi David
I am so sorr to hear this, thank you for your time on the phone just now, I am pleased we were able to resolve this.
Apologies once again,
Kind Regards
Walls and Floors
Hi David
I am so sorry to hear this, thank you for your time on the phone just now, I am pleased we were able to resolve this.
Apologies once again,
Kind Regards
Walls and Floors
“I left with one extra bag that I didn’t need it. Didn’t know how much I need when I purchased it through the website but was recommended for me from the website”
“The tiles looks good not yet installed! The only thing why I did not give 5 star is the delivery ! I chose a premium delivery and because they get third party company to deliver they did not deliver to the storage unit and the rude delivery drivers left it in front of my storage unit ! I have to get the tiles one by one to put inside the storage unit that cost my time and pain physically for stooping down and lifting !”
Hi Jo
I am so sorry for the disappointment, usually if a tile is due to be discontinued it should be in the Sale section. I can only apologise if this was not the case, please let us know if there are any others you wish to see.
Kind Regards
Walls and Floors
Hi Faramarz
We are sorry to hear you would only give our Trepsnel Ash a 1* review.
Please contact us at customerservice@Walslandfloors.couk with your concern and we will be happy to help.
Kind Regards
Walls and Floors
