Hi Lawrence,
Thank you for your review and for taking my call today,
I am sorry to hear this, I have escalated this with our third-party courier to find out what has happened, however, as discussed I have issued a replacement to be delivered to you.
Kind regards,
Walls and Floors.
“We haven’t had the tiles installed yet but delivery was an issue. We were advised we would receive the tiles between 7am and 9pm and would receive a call 1 hour beforehand.
Low and behold a very loud delivery truck arrived outside our house at 6.10am with no advance notice waking everyone in our house up and no doubt some of the neighbours. The tiles were then dragged half way up our gravel drive causing even more noise and left there with no knock on our door/ acknowledgement from the driver as to what had just been delivered.
I am hopeful the tiles will look lovely but delivery could have been better.”
“delivery was fine, unfrotunately a few tiles were broken in the middle of the pallet, didnt find them till later.
there is an issue with colour differences of the tiles. out of 145 tiles at least x10 were totally different in colour. The floor layer installed them, i have requested that they are removed and replace, sorry for the poor quality photo but you can see the difference.”
“I ordered these Tiles samples and they are a very close match to my bathroom tiles. I would have given a higher score but all tiles came damaged. The delivery driver lobbed them over my side gate snd when I opened the package all three tiles were damaged , chipped . I paid for these tiles and for delivery and I would have hoped they’d come in a better condition.”
Good Afternoon Mavis,
Thank you for taking the time to speak with me over the phone today. I am pleased that we were able to resolve this instance for you.
Please accept our apologies once more for the damage sustained by the tiles during transit.
As discussed, if I can offer any additional assistance or advice, I am just a call or an email away, and very happy to help.
Many Thanks,
Walls and Floors
