“The product overall is a good and easy to fit product.
I had 2 panels delivered damaged I reported 1 panel damaged by email on your own email address. I have not heard anything about a refund or replacement as to date”
Hi Samuel,
Thank you for your review.
Tiles can appear differently online due to lighting and other factors. We do have samples available for this reason, as it can be expensive to arrange returns if you are not happy with the item.
Kind regards,
Walls and Floors.
“Firstly this panel is absolutely stunning visually in respect of the pattern. We used two panels at right angles in a quadrant shower cubicle. You can achieve different looks by rotating the panels so the top of one panel is next to the bottom of the adjacent one and we achieved a natural look by doing this.
However, the surface of the panels is not completely flat, there is a very slight ripple effect across the whole surface which is a little disappointing. The photo in my review is of a reflection of the wall light on the adjacent wall to the panel, where you can see the reflection has ripple lines through it. We decided to have them installed anyway as it is slight and maybe this is what you have with the cheaper end of the panel market. I had seen an outstanding panel in a bathroom showroom but it was £650 for one panel! I think the panels we have purchased are sturdy and as I say we love the pattern. If they were completely smooth they would be unbeatable in terms of price and quality.”
“My delivery never arrived, and I was frustrated to find that the cancellation was only communicated to me after I called to follow up for the second time.
While I appreciate that weather conditions are out of your control, the lack of proactive communication is the real issue. I spent a whole day waiting, only to be told by an assistant—quite unpleasantly—that delivery isn't guaranteed.
Telling a customer their delivery might never show up after they've already waited all day is poor practice. It affected our business and we weren't able to complete the project on time.
I hope you use this feedback to improve customer communication and staff training.
Kind regards,
Stan K”
“I’m well dissapointed with what I’ve received. Tile has no peach colour in it at all. NOT at all looks anything like the decorated bathroom on website. It’s fully demonstrated with tiles from floor to ceiling plus every wall. Picture shows glow & shine however for reality the tile is well dull & too dry matte. The tiny sample piece was a rediculous price too,”
“Ordered 8 x beige panels and received 8 x carbon. Assistant via email tried to convince me that it’s the correct shade, on top tried to charge me a fee for a collection. After calling and speaking to someone I was able to get the incorrect ones collected and another 8 x delivered. Before the couriers removed the panels from the lorry I asked them to check the colour, and no surprise the colour was incorrect again! This time silver, they offered a third attempt but a rejected and got my full refund. There are incorrect labels on the items from where they are coming from, either it’s a bad batch or they don’t offer the colour and make money of charging people for returns, was very disappointed and messed my builders about, when you spend over £600 you expect better”
