“I ordered trying to match an existing tile so initially ordered a sample , the sample was so small it although it looked like my tile once id ordered the tiles , when they arrived they had completely different colours so were useless”
Hi Ian,
Thank you for your review.
I am sorry that you were unable to see the full potential of the tile in the sample you ordered.
You are welcome to order full-size tile samples, also.
Please feel free to reach out to us if you need anything else.
Kind regards,
Walls and Floors.
Hi there.
Thank you for your review.
I am glad you found the tile of good quality and size.
Please feel free to reach out if you need assistance finding the right tile for you.
Kind regards,
Walls and Floors.
“Delivery was a day late with zero indication that the original date wasn't happening (wasted day sitting in the house) then, the next days rescheduled delivery just went ahead while I was at work, the tiles had to be left In the front garden.”
“Unfortunatelly i can not give a good review. The tiles pattern are nice but thats the only good things on them. The tiler had an headach to try to put them as better as possible but the main problem is they are not correctly squared, some of them came with chipped and pattern problems with missing color in parts or white in the center (junction ) i wish i knew it beforehand and i wouldnt have bought them.”
Good Morning,
Thank you for taking the time to leave us a review.
I am sorry to hear of the issues in regards to the tiles you have received.
I cannot see that we have been informed of this; therefore, I have emailed you to further discuss.
I look forward to hearing from you.
Kind regards,
Walls and Floors.
“I would give no stars, as the product never arrived.
Ordered for a specific date, was called the day before delivery to say they couldn't deliver due to oversubscribed transport - when explained it was imperative for the opening of my business to arrive on the date booked + paid for - it was then booked to arrive the following day (when needed). Recieved a text message from the courier on the morning of expected delivery to say it had gone to the wrong depot + could not be delivered in time... Wasted valuable time back + forth with Walls + Floors who could not get the product delivered, until the following Monday, some 4 days after the opening!!!
Despite the lady being very pleasant, the whole experience was extremely poor, VERY inconvenient for my business, but some how VERY convienent for Walls + Floors!!!
I would never use this company again. Thanks for the refund.”
Good Morning,
Thank you for taking the time to leave us a review.
I am sorry to hear of the issues caused by the delivery delays for your order.
I understand this was disappointing and frustrating. This is not the usual service we provide, and I am sorry we let you down in this instance.
I am glad this has been resolved now; however, if you need anything else, please let us know.
Kind regards,
Walls and Floors.
“Can't really review the panels, as I cancelled the order as these were a substitute for panels they couldn't supply. I had found alternative panels from another company.”
“Well to be honest the the tiles were bland nothing new good quality known doubt but for me boring and two expensive plus taken it age for the samples to arrive talk”
