“I have still not received my order despite it not tirning up yestarday being told it was scheduled for delivery again this morning and still no delivery..!!!”
“I've ordered 6 panels. 4/6 were up to an inch shorter, 1/6 came slightly bent. Slats are attached by pins in a few spots only, so after cutting they come loose. For the offer price (”
“Once you're asking for a review, very very very bad quality for the money paid for panels, nearly 500 for 6 panels, and they fall apart, very disappointed, was expecting some sort of quality paying that much, is not the average price for panels, is a lot higher, but quality is far lower than acceptable. Price foe panel should be 15£ or less, not 74. Half of them came chipped, another half falling apart as soon as i put my plunge saw on them. The backing material is so cheap, oh dear. Regret. Thanks, never again will buy anything from you guys.”
Hi Nicolai,
Thank you for taking the time to leave your review, I am sorry that you are not happy with the quality of your goods.
We always want to manage your expectations as best as we can, however, it does not seem that you contacted us regarding this matter, therefore we were not given the opportunity to look into this for you.
Please send over some images of the items received via email and we would be more than happy to escalate this for you.
Kind Regards,
Walls and Floors.
“They have not been delivered yet. They were due yesterday but you forgot to put them on the van, despite informing me a week ago they would be delivered on Monday. I had organised my week around the delivery. I only found out because I phoned up about the ETA. The apology was condecening and defensive when I complained about the service. Very hard to give anything but a negative rating.”
“Didn't have the amount of tiles we needed. Cancelled at 4am the day of delivery. When delivery did happen there was no notice of the arrival time, until the delivery driver was already there. A very rude and unpleasant experience with the delivery driver who left the tiles on the side of a public kerb. Poor experience overall.”
Hi Mary,
Thanks for your review.
I am sorry to hear you are not happy with the service provided.
I can see we have tried to contact you regarding this and were not successful, therefore we have emailed you and are awaiting your response.
We look forward to hearing back from you.
Kind regards,
Walls and Floors.
