“The tiles themselves were excellent quality and we are very happy with the finished result. Unfortunately, the delivery service let the experience down.
For our first order, we selected the smaller van delivery option due to our narrow street and arranged to receive it on a Wednesday, taking the day off work. After receiving no dispatch notification, we had to chase for an update and were told it would arrive Thursday. It eventually arrived on Friday.
We later placed a second order for a few additional tiles and paid £29 for delivery, again selecting a Wednesday delivery date. Once again, it failed to arrive as scheduled and turned up on Thursday instead.
The product quality is excellent, but the delivery company repeatedly failed to meet agreed delivery dates. When customers are paying for delivery and arranging time off work around promised dates, reliability is essential.”
“Failed to deliver on 3 occasions and just sent text message by courier…customer service is zero and they don’t even call you to advise on issues , spent over 2 hours on phone to customer service and in the end end had to cancel order and go to a proper professional company”
“The tiles are a good product that fitted our requirements well.
The delivery of the product was very poor with little common sense or flexibilty used.
Head office were not accomadating in trying to help resolve the issue.”
“I have to put a 3 star, because of customer service did not manage to resolve the problem over the phone. Basically refund just adjustment on the price. I did bought for full price and later same item become under offer. I have to bring it to return it, and reordered the same panels, but with cheaper price.
Regards,
Dmitry”
