“Hi, thanks for my sample. It arrived in great time and the packaging is excellent.
I am having a brand new, from scratch, basement kitchen fitted atm & really want the very back wall to resemble brickwork with an industrial feel to the room. The brick tile is perfect in colour & texture but the size of the individual bricks is way too small for it to look convincing. For this reason only I shan't be ordering. Why not make them actual brick size if that’s what we’re trying to emulate? Surely that would make sense? It’s the same with all other samples I’ve tried too sadly. I’m at a loss as it’s big room I would using them in so need at least a genuine brick sized pattern. Thanks tho. K. Lane.”
Hi Angela,
I am sorry to hear that you were not happy with your sample.
The light oak panels are known for their very light oak colouring, which can be seen as more white/pearl grey to some.
This is why we encourage customers to order samples, to ensure the product is right for you!
Our Oak or Smoked Oak panels may be more fitting for you!
Kind regards,
Walls and Floors.
“Unfortunately the tiles arrived with the majority chipped. I still love the pattern so I’m hoping they can be replaced FOC. However, the packers should use extra wrapping materials to ensure the tiles arrive intact this time!”
“Good Afternoon
I have taken delivery of the tiles I ordered from you this afternoon to enable my tiler to
complete the work in my kitchen. Sadly, when I opened the box I have discovered that 8 separate tiles are broken and damaged and cannot be used. This situation has caused me a great deal of stress and inconvenience as he is now unable to complete the job and I will forced to purchase tiles elsewhere as an alternative to enable him to do this. As you can imagine I am now left in a situation that I didn’t expect to be left in out of pocket and needing to purchase alternative tiles elsewhere at additional expense to me.
Can you please advise me ASAP how you intend to remedy this situation and what compensation/refund you can offer me. I have attached numerous photographs which show the damaged tiles for your attention and I look forward to hearing from you soon.
Kindest Regards
Sonia Gutierrez”
