“Disaster dealing with Wled. Placed order on Wednesday for next day delivery. Nothing on Thursday, on Friday I called and the goods hadn't been dispatched. I agreed order would be cancelled. On Friday evening I got tracking email so they'd decided to send rather than cancel as agreed. Monday nothing arrived, Tuesday nothing arrived, called again and confirmed order was cancelled, they said they'd spoken to Fedex etc. On Wednesday one of two packages arrived, WLED still haven't contacted me. Fedex don't know where the 2nd package is.
I have suggest to WLED they remove the 'all orders are being shipped normally' banner on their website and replace with something more accurate. I also suggested that they might want to contact customers when things go wrong and if they commit to doing something like cancelling the order, they should actually do it. Whilst I understand couriers can let people down WLED haven't really helped and could have handled it far better.
UPDATE: have the lights up now, they seem good, frames are pretty basic construction and two lights had small dinks on the corner. They are bright seem to have a approximately 6K colour temp so I'm happy with the product.”
Hi,
Thank you for your review and brining this to my attention.
I am truly sorry for the experience you have had to experience while dealing with us, it is not how we want our customers to feel and have to go through. I apologise for the miscommunication that happened, the issue should have been resolved after the first phone call instead of you having to contact us again.
Unfortunately we would have needed the panels back for the refund, however I am pleased to hear that you are happy with the products. I will be having this situation investigated to see the reason behind such an issue that should have been resolved quickly for you.
For future reference please contact us directly and we will be able to sort out everything for you.
Kind regards,
WLED
Hi,
Thank you for reviewing our 1200x600 panel lights.
I am pleased to hear the good experience you had.
If there is anything else we can do for you please get in touch.
Kind regards
