“The product seems solid and of good quality. My issue is with shipping and communication. My product was damaged in shipping. Yes, they replaced the product, but I was never informed of any delay or damage until I reached out to them. My replacement took over a week to be shipped and another several days to arrive. I understand things happen and I appreciate the replacement. I do not appreciate all the delays and a lack of discount for having to wait an extra week and a half. Customer service was not very helpful. You have to email them and I got very short responses. I was reimbursed 5 of the 7 bucks I had to pay for shipping insurance. I could t even get expedited shipping to accommodate the delays.”
Thank you for your feedback! We’re glad to hear you find the product solid and of good quality. We apologize for the issues you experienced with shipping and communication. The courtesy refund for the Onward VIP Protection+ is $5.97, as a discount was applied to the whole order, including that protection. We regret that we did not process the replacement for expedited shipping, as we encountered errors with that method. To ensure you received your replacement, we opted for standard shipping. If you have any more concerns, please don’t hesitate to contact us at support@wolftacticalusa.com. Your satisfaction is important to us!
“My Vest Plate Carrier was way better than I expected! I literally feel like I’m in the military or a police officer wearing it. It sure does make my workouts more challenging because of the weight, but I sure do love it and feels comfortable wearing.”
