Hi D, We sent you a prepaid shipping label a month ago so you could send your Phix back as a return. We would love to help you out with this issue! Blossom, Customer Care-Electric Tobacconist
“My device isn’t working properly. I’ve tried cleaning it, changing the pods, charging it, but it just gets a weird pull. :( idk it could just be me but I’m definitely going to see about exchanging this unit in for another. Other than that i do like it.”
