“Died 2 days after purchase. Wouldn’t charge. I tried three different cords. I emailed Electric Tobacconist for assistance and never received a response. Disappointed in the Novo and Elect Tobacconist.”
Hi Lynn,
Apologies for any mis-communication, we did reply to your email the same day requesting which colored device is experiencing the issue. We will attempt to reach out again right away.
We are always more than happy to discuss a return or exchange. If you do not see our reply within the next hour please check your spam folder or contact us with a good email at our Help Desk.
https://help.electrictobacconist.com/support/tickets/new
-Electric Tobacconist Customer Care
