Hi Stacy,
We're sorry to hear this! Please contact our Help Desk so that we can discuss a return or exchange!
https://help.electrictobacconist.com/support/home
-Electric Tobacconist Customer Care
“Looks great feels great. Draw leaves something to be desired. Definitely would recommend getting the updated pods with this. Holds more juice, hits better, and the taste is way better than the OG pod comes with..”