Dear Roz,
Thank you so much for taking the time to give our Sanitary Bin Automatic No Touch Lady Disposal Unit a 4-star rating! We truly appreciate your feedback and support.
We are delighted to hear that you find our units great. However, we sincerely apologize for the inconvenience caused by the lid not operating properly on one unit. Rest assured, we are committed to resolving this issue for you promptly. A replacement will be arranged to ensure that all our units are functioning perfectly.
Thank you once again for your review, and please do not hesitate to reach out to us if you have any further concerns or questions. We value your satisfaction and will do everything possible to ensure you have the best experience with our products.
Best regards,
Ian
