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Billi 994052 (994002) Fibron XC Sub-Micron Water Filter Reviews

4.9 Rating 168 Reviews
Author didn't leave any comments.
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Posted 1 week ago
Perfect service, fast postage, efficient transaction.
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Posted 1 week ago
Sandra Ferguson
Verified Reviewer
Easy to fit for over 70’s! Just followed instructions. Couldn’t ask for more!
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Posted 1 month ago
Thank you so much for your wonderful review, Sandra! We’re thrilled to hear that you found the installation easy and the instructions helpful. Your satisfaction is our priority!
Posted 1 month ago
Craig Anderton
Verified Reviewer
Delivery was delayed as Aquastream wanted me to confirm the address entered was correct before despatching the goods. The email was not received which led to 3 days delay before they tried phoning me. This is the first time I have come across this strange system from any online shop and confirmation should be at time of order. Items were removed from boxes, loosely packed in jiffy bag with no instruction sheets provided. Remainder of service was good so only 3stars.
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Posted 1 month ago
Hello Craig! Thank you for your feedback. We're sorry to hear about the delivery delay and the packing issues you experienced with your order. We understand how important it is to receive your items promptly and in the right condition. Your comments regarding the confirmation process are noted, and we're always looking for ways to improve. Currently, this is in place to protect ourselves and our customers, as even on a platform such as PayPal that is supposedly safe, things can happen! Rest assured, this does not happen for future orders:) As for the packaging of your items, Billi has just made changes to how they package their items and the filters are now not placed in a box. We are always looking for a way to make our packaging more safe and really appreciate your feedback! We're glad to hear that the remainder of your service was satisfactory. If there's anything more we can assist you with, please don't hesitate to reach out. Kind regards, Safara & the Aquastream Team 💧
Posted 1 month ago
Phillip Feller
Verified Reviewer
Author didn't leave any comments.
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Posted 1 month ago
Thank you so much for the fantastic review, Phillip!
Posted 1 month ago
Super fast service and loved the sweet treat
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Posted 1 month ago
Thank you so much for the kind words, Sue! We're thrilled you enjoyed the sweet treat and our fast service! 😊
Posted 1 month ago
Terrence Gay
Verified Reviewer
Good trouble shooting over the phone and prompt delivery of filter Easy change over
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Posted 2 months ago
Thank you for the positive feedback, Terrence! We're glad you found our troubleshooting helpful and that the filter swap was easy. Your satisfaction means a lot to us! 😊
Posted 2 months ago
Michael McNamara
Verified Reviewer
The customer serice and communicatiuon was simply amazing. A real rarity in todays busibess society and great to see Aquastream embrace and value servicxe standards
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Posted 2 months ago
Hey Michael! Thank you for your fantastic review! We're so glad to hear that you had such an amazing experience with our customer service. It's our goal to provide top-notch service and communication to our customers, so your kind words mean a lot to us. We truly appreciate your support and look forward to assisting you again in the future! Kind Regards, Safara & the Aquastream Team💧
Posted 2 months ago