“finally got it installed after 2 bunnings trips for washers after i had leaks at main connection with open/ shut valve and at the water input line to the filters.
had to watch an installation video on youtube because of the lack of instructions. yes it was simple enough to work out but when i was looking at how the water line connections work i wanted to make sure i had done it correctly not just assume i had
wife says water tastes great. me personally im just annoyed how something that should of been simple to connect was fill of leaks and lacked information. because of that i just think its ok. frustrating installation made me dislike it”
Hi There,
Firstly I would like to say how sorry we are for how difficult this has been, sorry we did not include the installation guide. We are looking into how this was missed.
Secondly we would like to say thank you for your excellent feedback, although this was a frustrating process for you which is not what we want, this allows us to improve our process help prevent this sort of thing in the future. So thank you for taking the time to let us know.
Regarding the leaks, we will be in touch with you soon to see what we can include to help with this in the future.
I am glad the filter has improved the taste of your water and I hope you enjoy it for years to come. You are absolutely right, this should be a simple system to connect and I am sorry again that it was not.
Thank you for your support and we hope to have a chance to impress you in the future.
Cheers from The Aquastream Team 💧
