“I do not believe the courier pressed to doorbell so we had to collect the product from the post office. Most unhappy with this and likely to prevent me buying through your company again. As an aside, I also bought the wrong replacement items which is entirely my fault.”
Good Morning Nicholas,
I'm sorry for the experience you had with our TNT courier and for having to collect from the post office - I'll look into why they didn't try to deliver your order a second time and why they didn't ring the doorbell.
We're happy to receive the filters you received back for a full refund so we can supply the correct ones. Just give us a call on 1800 446 500.
We'd absolutely love to win your business next time you order.
Cheers,
Oakleigh
“I recently bought replacement filter for my Zip Hydrotap.
Aquastream’s website is very user friendly.
The filter arrived well packed and within two days It was exactly as described- a genuine ZIP part and it was significantly cheaper than if bought direct from the manufacturer. Thank you!”
