“The cost of the filters was absolutely astronomical and blatantly overpriced! The expense eliminates the advantages of on-tap boiling water compared to purchasing a kettle.. I have not yet organised a plumber to connect the filter, as I am considering my options.”
Hello Kathryn,
Thanks for your feedback.
The price sure can be a massive expense, especially in today's economic climate. We are doing our best to keep the pricing as low as we can to try and we are always looking at methods to keep them competitive.
One potential option to save some of the cost is to use our DIY video guides to change the filter yourself. Click on the blog link at the top of the website to navigate to the guides.
We also offer phone support on 1800 446 500 to help guide you through the filter change.
Thanks for your support and please let us know if we can help with anything else.
Thanks, from the team at Aquastream!
Regards, Safara.
“Price has gone up 25% in 12 months.
Why? Inflation at 6% this isn’t right.
Absolutely captured market.
Much too expensive as an ongoing product for Zip products”
Hello John,
Thank you for your feedback!
We totally agree, the rising prices are astounding!
The pricing of Zip products have increased in past months due to influences out of our control.
Aquastream strives to provide customers with the lowest possible price and will continue to lower pricing when possible.
Thanks for your support.
It is much appreciated!
Kind Regards,
Safara & the Aquastream team.
“Product is great. But only comment is that when I got my product, it had a different colour label. If did check the codes but because it differed from the website pic of the product. I did call your customer service and he kindly reassured me that it was the right product and that the new label was new and so website will be updated. I checked today and it still hasn't changed. Anyway just a suggestion.”
“Even though we are very disappointed with the zip hot water unit it is not because of the filter. These filters are a much better value for money option than buying from zip.”
