“I have been using AquaStream for a few years now to get my water filters. When ever I have needed help a friendly voice has always aswered the phone and helped me straight away. Logging into the website is super easy and pass orders are easy to view to make sure I order the same again. Thank you Aqua Stream”
Thank you so much for your wonderful review, Emma! We're thrilled to hear that our customer service has been helpful and that you find our website easy to use. Your support means a lot to us at AquaStream!
“I'm not certain if zip has changed their filters but the one I received was not the metallic one in the pictures online, instead a plastic one with a zip logo was delivered, with the same code though. Would've been nice if someone gave me a heads-up.”
Hello Tony!
Thank you for taking the time to share your thoughts. We apologize for any confusion regarding the design of the filter you received. ZIP has made some updates, and the filter design has shifted from metallic to plastic.
Your feedback is valuable to us, and we are working to ensure that our product descriptions reflect these changes accurately. If you have any further questions or concerns, please feel free to reach out.
Kind regards,
Safara & the Aquastream Team 💧
Thank you for the great review, Silvio! We’rehappy to hear that you found our pricing competitive and that your delivery was fast. Your satisfaction means the world to us! Looking forward to serving you again! 😊
“Good service and promt delivery! This is an excellent upgrade to the standard domestic filter (part: 93701 / 93701UK) and provides greater service life and value.”
Hey Stewart!
Thank you for the amazing review! We're thrilled that you found our service prompt and that the Zip MicroPurity 93702 has exceeded your expectations as an upgrade. It's great to hear that you're experiencing greater service life and value! Your satisfaction means the world to us, and we can't wait to continue supporting your water filtration needs.
Cheers,
Safara & the Aquastream Team💧
“Silly question - if the old one didn't appear to work, we wouldn't have ordered a new one? My problem was with the delivery ...
On your website I chose Australia Post as the carrier, and package to be left at the local post office for me to pick up. However, you sent it with Couriers Please, and Aus Post would not accept it so it was sent back to you. I then asked you to send it to the Nextra shop that is next door to the post of office, only to recieve a message that it came by Aus Post was left at the Post Office!!! The whole exercise took 10 days and three journeys between Toowoomba to Wynnum. I could have walked there and picked it up.”
Hey Diana!
Thank you for your detailed feedback! We’re really sorry about the delivery mix-up and the hassle it caused you. We understand how frustrating it can be when expectations don’t align, and we appreciate your patience throughout. Your comments help us improve, and we’re on it!
Kind Regards,
Safara & the Aquastream Team💧
