“The device works fine but it does take some effort to get a reading. The problem we are having is getting the breath flow perfect enough to run the test. We have to try and retry but eventually we get a result.”
“I bought this about a month ago with the intention of monitoring myself and some friends. We were all surprised by how quickly a person can become legally drunk without feeling it. Definitely worth it and very accurate.”
“This unit is a great value! Durable and accurate. Using this daily has helped to rebuild the trust my family used to hold in such high regard for their dad and husband!!”
“I owned a S75 Pro for 6 years when it finally stopped giving 'reasonable' results.
So, I sent it in to be calibrated and charged the $24.99 calibration fee to my credit card.
I received an email response from BACtrack stating that my S75 could not be calibrated and that the calibration fee would be refunded.
He also offered a discount on the purchase of any PRO model.
So, I purchased an ELEMENT PRO - which was delivered in 2 days!
BUT! The new unit was totally out of wack. It was giving constant .825 readings for ANYBODY who tested on it.
So, I emailed a request for an RMA.
I got a reply from Customer Support authorizing the return.
I also called and spoke with Customer Support about the issue.
He immediately sent me a new Element PRO and included a prepaid shipping label for the unit to be returned.
So, I had the replacement unit before I returned the defective unit.
The new unit works as it should.
As it says in the title: Customer Support is EXCELLENT!”
“This is my 2nd Element unit and will buy another when necessary. I go my last one in Feb. I would like for your company to remind in Jan. to have my breathalyzer re-calibrated.
Thank You. :)”
