“My device did not work upon delivery. I am returning it. Customer service was great and I was told you need to buy the more expensive ones for accuracy. Very disappointed.”
“My new Keychain BACtrack was a discounted replacement for my perhaps 3 year old one. The new one arrived in non-working order, so I was emailed a return label, and I sent my defective device back to BACtrack. My return was finally acknowledged after I inquired about it. Then I waited to hear the status of my return, which I asked about, and a support person emailed to say my old device had been determined to be unserviceable, and that I had been given a discount code for a new replacement. This I knew, because I had taken advantage of the offer and received a defective unit, so I told the agent my story and was finally given the status of my return. I am still waiting for the Keychain BACtrack device I ordered some time ago. It seems replacing a defective unit is a very inefficient process, and the company also seems generally disorganized from my perspective.”
“Great tool that gives peace of mind and also teaches that even the next morning after a party you still might not be legal to drive .Prevents legality problems associated with alcohol. Well worth the money:”
