“The new updates are awful. It resets (which takes forever) if your face is not fully up on your phone and in the frame. I often am driving during my designated testing times and have had to exit the freeway on multiple occasions to get a good test. The updates are terrible making this product a nuisance rather than a positive attribute to my sobriety. It is not friendly for casual users but rather frustrating, punishing and difficult as if that is the intent.”
Hi Melissa,
Thank you for reaching out and sharing your experience—it’s completely understandable that you’re feeling frustrated. We know that your time is valuable and that adding stress to an already demanding routine, especially while driving, is the last thing anyone wants. I’m really sorry to hear that the recent updates have made things feel more like a burden than a support.
The enhanced facial recognition security feature was added with accountability and accuracy in mind—especially for those in formal monitoring programs. Your feedback is incredibly important and will be shared with our team as we continue improving the experience for everyone including casual users like yourself.
Justin
BACtrack Customer Success
“I, and my friends, are always saying, "I'm good!" Multiple DUI's tell a different story, and death is collisions and death are far worse. I've seen all, and more, happen to friends. You can't backtrack from a bad drinking decision, but you can get back on track with BACtrack! Stop thinking that know. Where has that gotten you? THINK you know? BAC it up!!! If you pass, press on, but if not, back off, before it's too late to come back.”
“I was skeptical at first about this product. However, now that we have been using this for a month, I can tell you that this breathalyzer has changed our lives. Dealing with alcoholism in our family has been extremely difficult with losing trust and now that we have this tool, it has helped our relationships improve, and we have begun to build the trust back. I would recommend this to anyone due to the accuracy and ease of using it. I am extremely grateful to have purchased this - It has been priceless.”
