“I bought a Trace to replace my old Element. This newer model is smaller and faster than my previous model. The lcd screen is easy to read. Results seem very accurate. I highly recommend it as it can be a lifesaver.”
“I am glad I got this. Now if i think someone has been drinking and am concerned about driving i give them the breathalyzer. It is easy to use and appears to be accurate. I tried it on myself first - once with no alcohol (came up 0.00) and then again after 2 glasses of wine (low alcohol) that showed .05. Seems about right.”
“I had an issue with your breathalyzer and your customer service agent Jon Olson I believe... he tried so hard make me look like I was the one causing my Trace to miss read false positives well he finally agreed to send me a prepaid label and as soon as I can locate a printer I will return for examination but this guy shouldn't be in customer service... three years ago I spoke with Kieth of Bactrack he was very helpful I had an issue with the same problem he said we'll send you an element bactrack if you send us the one that's giving you problems... I don't like someone telling me it's my fault when they have no idea what's going on !! Anyway hopefully I can resolve this matter without Jon... most displeased with his demeanor... thank you”
