“I received a short email stating my breathalyzer was not able to be calibrated. I was not given any reason to why it couldn't be fixed, just a $40 coupon if I wanted to spend more money.”
“I sent my BACtrack in for recalibration as usual. It was returned to me not working properly. It barely registered any reading at all when compared to another breathalyzer that was recently caliibrated. I was given a return label to return it again and have heard nothing in over a week even though I sent an email to Support for an update. I am not happy with this service in this case. I have not had a problem in the past.”
“Be very careful with this company. I bought a unit and sent it in for recalibration. Upon getting it at their office, they were unable to calibrate it due to a faulty sensor. According to their FAQs, you should recalibrate between 400 and 500 tests and I was only at 386! So what, I won't get my device back and they will replace it since it is obviously still in the recommended window? NOPE! They fought me over and over through email to say they would not replace it even though I was within the FAQ window on their website. They were going to be extremely nice and give me a discount on the purchase of a new unit... LOL.
FINALLY they ended up saying they would send me a refurbished unit but if they did, they would need to charge a $25 fee. Overall, my experience was not acceptable. Customer service is there to help the customers, not to argue with them when a service is obviously within the recommended guidelines set forth by the company.
BUYER BEWARE if you buy this product. You MUST send it in every 6 months to avoid the problems and terrible customer service I had. $25 every 6 months for the life of the unit plus shipping to them each time. Best of luck to you, and if you aren't convinced, don't buy the product.”
