“I was disappointed in how quickly I had to return the unit for recalibration. I bought the unit from Amazon in early June and by the end of the summer it was giving inaccurate, wildly fluctuating readings.”
“I was pleasantly surprised after owning a BAC Track for a year when I sent it in for recalibration and instead got a brand new replacement, because my unit was not able to be recalibrated. Much appreciated. I love this device and strongly recommend it to all.”
“I was getting concerned that my 17 month old BACtrack Trace was not giving correct readings (not good in either direction) so I found the $24.95 calibration service and send it in. I tracked it and found it arrived in a couple of days they process it in a few days and emailed that they were sending it to me several days early. Then email claimed that it had been delivered but to a different city and state. I emailed back complaining that it really didn't arrive; customer service checked on it and realized my BAC had probably gone to the wrong place and they sent me a brand new unit which
arrived at about the time I expected mine to be returned - fantastic!!”
“Been using this unit often for over a year, so when it came time to send back for calibration I logged into my account. I was happy to find that even though I didn't have my proof of purchase they were still able to calibrate it. There is a system to send it in & it's a thorough& thought out process. They even offered an expedited service that I took advantage of. We did have a small problem with the shipping but they were able to "fix" the issue within two emails.”
“I have had my s35 for a couple of years , until yesterday it has been a lifesaver. I will be sending it in for service and keep using it to save lives.”
