“Bought this originally through Costco. Worked well for about a year, and then stopped registering anything. I sent it in for recalibration, (cost 19.99) and it worked again, but stopped probably about two months later, and refused to measure anything above "0.00".
Good news: They asked me to send it back for a second recalibration for free, and ended up sending me a whole, brand new in the package, replacement unit. No charge.”
“I sent my existing BACtrack Breathalyzer for recalibration on a Saturday and received a NEW Breathalyzer the very next Friday. Apparently BACtrack was not able to recalibrate it to their satisfaction. Great product. Great service.”
“I received this replacement unit and it is not as good as my first unit. This unit requires a big long, hard, blow of air to register for the reading. The readings appear to be accurrate.”
“I screwed up not reading my owners manual thoroughly enough and didn't realize how important it is to send my unit in once a year for calibration and BACtrack said it couldn't be done. After some conversation and the fact it had little use, they decided to send me a refurbished unit. Very fair.”
“I bought an S50 and then bought the S80 did not get that much use because they lost the calibration what seemed to me like very quick, in turn I sent both units in for repair and they could not get the units straight, when they returned then in pronto time they sent me 2 new units and they were the S80's which is much better to me, hats off to the service dept, sales, and customer service...”
