“I screwed up not reading my owners manual thoroughly enough and didn't realize how important it is to send my unit in once a year for calibration and BACtrack said it couldn't be done. After some conversation and the fact it had little use, they decided to send me a refurbished unit. Very fair.”
“I bought an S50 and then bought the S80 did not get that much use because they lost the calibration what seemed to me like very quick, in turn I sent both units in for repair and they could not get the units straight, when they returned then in pronto time they sent me 2 new units and they were the S80's which is much better to me, hats off to the service dept, sales, and customer service...”
“I bought the Breathalyzer and had an issue after year. I sent it in and received another unit without any hassle or extra expense. Good company that stands behind their product!!”
“After I shipped my product back for recalibration, they sent me a new breathalyzer in a sealed pkg the day after I received shipping confirmation. Only suggestion I have would be to charge a little extra to include shipping both ways so I could provide a shipping label like amazon. However I'm still very satisfied with my s78 and I'll will definitely use their calibration service until I upgrade”
“I purchased the calibration for my 1 1/2 year old S78 that I bought at Costco. The
whole process took about two weeks and cost me about $26 total. Now it works
perfect again!”
“I sent my breathalyzer in for regular recalibration. They couldn't get my unit to work so they sent me a brand new one still in the box. I was very pleased with the service and fast turnaround time”
“I purchased my device a little under a year ago. When it no longer was taking correct readings, I sent it off for a free recalibration they offered to me as a coupon. Upon it being found not able to be recalibrated , they sent me a brand new unit, free of charge!”
