“No customer service from Bathshack - I tried via email for 3 weeks to get an installation guide for their product and all I got was an automated reply stating they would be in touch in 2 or 3 days.
The paper work with the product was impossible to follow and was not an installation guide.
Also the delivery did not arrive as stated in the pre-delivery phone call.
IN SUMMARY: DO NOT PURCHASE FROM BATHSHACK if you want proper customer service.
IN SUMMARY”
Hi George,
I have checked our email platform and can only find your email from Friday stating that you haven't received a reply; there are no emails before this. Could I ask you to please check the email address you sent your first email to, as we don't appear to have received it.
Our Customer Support team have also responded to your email from Friday.
