“Will never order anything from Bathshack again. Due to an issue with the website we ended up ordering the wrong size shower screen. It took 2 weeks of frustrating phone calls to get them to collect it and send out another one that was the correct size. They refused to admit liability and charged us for the delivery. Worst customer services ever.”
Hi Lucy,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience you faced while trying to resolve the issue with your order. Your frustration is completely understandable.
We can see that we did waive the collection / delivery charge to help resolve the issue for you.
Thank you for your patience.
Regards,
Team Bathshack
