“First of all, the delivery was from California to California, and the package still came 3 days late. An electronic computer monitor was delivered just as the original box, without any extra protection, and of course the package is going to be damaged. What's worse was the customer service. Zero apologies and complete non-sense to process return. Makes the customer do the work, when there's literally customer service agents to investigate and solve the issue. Requested my case to be escalated and was told that a supervisor will contact me the next day, but obviously it never happened. Extremely unsatisfied, never going to use any products from benq and never going to reccomend to anybody.”
Thank you, Max, for sharing your feedback. We sincerely apologize for the delay in delivery and the inadequate packaging that resulted in damage to your monitor. We understand how frustrating this experience must have been.
We want to let you know that we’ve followed up via email regarding the support case you started. If you have any further concerns, please don’t hesitate to reach out to us at benqsupport.us@benq.com or call 866-600-2367.
We appreciate your feedback and regret that your experience didn’t meet your expectations.
Best regards,
BenQ Customer Experience Team
“I now own 2 for my streaming setup on Twitch. Have also got a couple of viewers to buy your product as well. Quality/price is hard to beat. Maybe someday I can get partnered with you and share more with them.”
Hello Jason,
Thank you, Jason, for your awesome feedback! We're excited to hear that you're enjoying the EX240N monitors for your Twitch streaming setup, and it's fantastic that you've recommended our product to your viewers as well! We're proud to offer great quality at an unbeatable price, and your support means the world to us.
In the meantime, if you need any assistance or have questions, don't hesitate to contact us at benqsupport.us@benq.com or 866-600-2367.
Thank you for choosing BenQ, and happy streaming!
Best regards,
BenQ Customer Experience Team
“If you are moving from a 60hz monitor and looking to up your competitive gaming experiece... but are limited by old GPUs this monitor is nice...i love that it has built in contrast options as well as its own audio system! It is also eye candy on your desk. If i had to give benQ some constructive criticism i would maybe change the stand for this model specifically because it takes up space ... not sure it it was necessary to be the shape it flares out kinda odd....nevertheless thanks benQ”
Hello Alexander,
Thank you for sharing your detailed experience with the BenQ EX240N monitor! We're delighted to hear that you've noticed a significant improvement in your competitive gaming experience, especially when upgrading from a 60Hz monitor. It's great to know that you appreciate the built-in contrast options and the audio system, and that the monitor adds a touch of eye candy to your desk.
We also appreciate your feedback regarding the stand design. Your feedback is invaluable as it helps us improve our products. We'll certainly take your comments into consideration for future models.
Should you have any questions or need further assistance, please feel free to reach out to us at benqsupport.us@benq.com or 866-600-2367.
Thank you again for choosing BenQ.
Best Regards,
BenQ Customer Service Team
“Honestly impressed with this monitor. The price isn't extreme. Videos and games look great (the darker colors have depth).
All in all, I would recommend as a main monitor.”
“I was looking for a new small screen to play a docked switch on. After looking at the local department stores and only finding smart TV's with low resolution, for the same price I picked this up instead. This was the 2nd BenQ monitor I have purchased and won't be the last, great price to performance ratio.”
