Thank you for bringing this matter to our attention.
We're sorry to hear that your monitor was damaged in transit.
We’re working to resolve the issue, one our agents has reached out to you via email.
If you have more questions, please don’t hesitate to reach out to us at 866-600-2367 or bqa.customerservice@benq.com.
“Great monitor awesome for ps5 gaming or other consoles. Pc etc. great picture viewing very clear. Honestly it’s big I should little lower but it’s okay. Also it’s great for displaying your macbook.”