Hi Anasjah,
Thank you for your feedback on the G-SR-SE GRIS mousepad. We're pleased to hear that you appreciate its smooth feel and find it provides a good balance of control and stopping power.
If you have any questions or need further assistance, please don't hesitate to reach out to our support team at benqsupport.us@benq.com or call us at 866-600-2367. We're here to help ensure you have the best possible experience with your mousepad.
Thank you for choosing BenQ.
Best regards,
BenQ America Support Team
Hi Marvin,
Thank you for the feedback. We are sorry that G-SR-SE Gris mouse pad hasn't worked out for you.
Your insights will contribute to the development of better products and services for our customers.
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Best Regards,
ZOWIE Shop
“I used an artisan hien and an artisan zero before buying the gsr se gris and I've had better results with the gsr se gris. I use a finalmouse ultralightx x with sapphire skates so the texture of this pad is perfect and feels smooth while maintaining good control”
“The corners started to fray pretty bad within the first month. I've owned several other mousepads (Logitech, Artisan, SteelSeries, etc.) and never had any of them start to fray like this.
EDIT - Support reached out and requested I pay to ship the mousepad back to them after I sent pictures of the damage. I will be avoiding Zowie products until they fix their customer support.”
Hi Chance,
Thank you for taking the time to provide feedback on the BenQ ZOWIE G-SR-SE Gris Gaming Mouse Pad. We're sorry to hear that you experienced fraying at the corners so soon after your purchase.
At ZOWIE, we're committed to the quality of our products and the satisfaction of our customers. We understand how disappointing it can be when a product doesn't meet your expectations, and we'd like to make things right.
Our customer service agent has reached out to you via email. If you have any further concerns or require additional assistance, please don’t hesitate to contact us directly at phone (1-866-600-2367) or email (bqa.customerservice@benq.com).
Best Regards,
ZOWIE Shop
