Thank you, Timothy, for reaching out and sharing your experience. I truly apologize for the inconvenience caused by the lost package and for any frustration during the resolution process.
I understand that you contacted us via chat, and we appreciate your effort to get this issue resolved. We want to assure you that we are here to assist further. Please reach out to us directly at benqsupport.us@benq.com or call us at 866-600-2367, so we can promptly file a claim with FedEx on your behalf and ensure the matter is resolved to your satisfaction.
Thank you for choosing BenQ, and we value your patience as we work to make this right.
Best regards,
BenQ Customer Experience Team
“I purchased two for photo editing, and I am very pleased with the output. Even wthout calibration, the monitors provided spectacular results. An excellent pairing with my MacBook Pro.”
