“The remote control is not operating properly. I have contacted customer service for a replacement. I have not recieved an email regarding the replacement of the remote control. No ETA of replacement shipment or email confirmation of the dialogue I had with the customer service rep. I have no idea of the status of the replacement.
I would not be experiencing this feeling of dissatisfaction and loss of time if the unit was fully tested.”
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you've experienced with the remote control for your ScreenBar Halo. We understand the importance of having a fully functional product and the frustration that comes with any delays in service.
Please be assured, we are prioritizing your request for a replacement. To expedite this process and ensure you receive the replacement without further delay, we invite you to contact us directly either via phone (1-866-600-2367) or email (BQA.CustomerService@BenQ.com). This will allow us to provide you with real-time updates and a specific ETA for your replacement remote control.
Your satisfaction is important to us, and we are committed to resolving this issue promptly. We appreciate your patience and look forward to speaking with you to get this sorted out as quickly as possible.
Best regards,
BenQ
