“After taking a very long break from competitve fps I was dissapointed that I had not seen an updated za sensor/wireless out so I felt pressured to make the switch to another company. Still, nothing compared to the shape and craftsmanship of the previous. I immediately bought one upon release and could not be happier! Thanks”
“https://youtu.be/m8xmepeTNuM
I left a youtube video review here, I am a new reviewer, and decided to throw my hat into the review ring here. I really hope someone sees this and enjoys the video! I'd love to collaborate in the future, I am a huge zowie fan!”
“I have always loved the ZA13 shape. So much that a couple years ago I 3D printed a base to make a ZA13-B into a wireless mouse using a logi mouse internals.
I was so excited to get this mouse and have been absolutely loving it....but i have a major issue!
My unit does not charge the battery. Since it got to 2 bars of battery on the LED, no matter how long I leave it on the charging dock or even plugged in with a cable (I've tried 3 different cables) it never charges. The LEDs say it's charging but the battery level never goes up...once the battery is dead I can't use it anymore. The mouse functions just fine but it will not charge.
I even opened up the mouse and tried swapping the battery for a 150mah battery that I had on hand, and that one won't charge either. The same battery charges fine in another mouse but in the zowie I can't get anything to charge....
I think I have a bad unit which sucks.”
Thank you, Logan, for sharing your thoughts on the ZOWIE ZA13-DW 4K Wireless Mouse! We’re thrilled to hear that you’re a long-time fan of the ZA13 shape and excited to have it now in a wireless version. It’s great to know that the mouse's performance is meeting your expectations.
We’re sorry to hear about the charging issue you’ve encountered, and we want to help resolve this for you as soon as possible. Given the steps you’ve already taken, this sounds like something our support team can assist with to get you back to uninterrupted use. Please reach out to us at benqsupport.us@benq.com or call us at 866-600-2367, and we’ll be happy to guide you through the next steps.
Thank you for choosing BenQ and for sharing your experience. We’re here to ensure you continue enjoying the ZA13-DW to the fullest.
Best regards,
BenQ Customer Experience Team
Hello Naimah,
Thank you, Naimah, for letting us know about the delivery status. We're glad the ZOWIE ZA13-DW 4K Wireless Mouse has reached you! Once you've had some time to test and experience the mouse, we’d appreciate it if you could update your review to share your thoughts. Your feedback is valuable in helping other gamers learn about the product's performance and benefits.
If any questions or support needs arise, please don’t hesitate to reach out to us at benqsupport.us@benq.com or 866-600-2367. Thank you for choosing BenQ, and enjoy gaming with your new ZOWIE mouse!
Best regards,
BenQ Customer Experience Team
