“We use this for movies and TV. The picture is fantastic and the sound is very good. I was surprised by the sound. We will upgrade to better speakers eventually but really, it’s very good, and definitely good enough for now.”
“Pros:
The picture looks incredible.
It’s way brighter than my previous th685i.
Cons:
The projector occasionally flickers while playing or watching movies.
Occasionally the picture completely cuts out and it searches for a source.
I didn’t have these issues with my last projector. Considering a return.”
Hello Joshua,
Thank you for taking the time to share your feedback on the x500i projector. We're thrilled to hear that you find the picture quality incredible and appreciate its brightness compared to your previous TH685i.
However, we sincerely apologize for the flickering and source searching issues you've experienced. This is certainly not the experience we want for our customers, especially when upgrading to a new model. We understand how frustrating this can be, and we'd like to help resolve these issues for you.
Please reach out to our support team at benqsupport.us@benq.com or 866-600-2367, and we'll work with you to troubleshoot and find a solution.
Thank you for choosing BenQ. We value your feedback and are here to assist with any further concerns.
Best regards,
BenQ Customer Experience Team
“Pros:
Phemonenal image quality and clarity on something as simple as an eggshell white wall.
The 4k 60 fps mode is really something to be admired, we watched Luca to test it out and it was a stellar experience.
Incredibly easy to setup and get started with. All in all in took my son and I 30m to get it unboxed and tuned into the wall for proper viewing.
If you have a screen meant for short throw projectors, this will absolutely be the single best picture quality and contrast ratio you can get out of a sub $4000 projector.
Cons:
It's a tiny bit loud, but if you're playing games or watching a movie you will never notice it, but when you pause it is something you will quickly notice if you are near it.”
Hi Ronald,
Thank you for your wonderful feedback on our X500i projector. We're delighted to hear that you and your son enjoyed the phenomenal image quality and clarity, even on an eggshell white wall. It's great to know that the 4K 60 fps mode enhanced your viewing experience, especially while watching a film like Luca.
We're also pleased that you found the setup process straightforward and quick. Your insight into its performance with a screen meant for short-throw projectors is helpful, and we appreciate your endorsement of its picture quality and contrast ratio.
We understand that the fan noise can be noticeable when the content is paused, and we appreciate your candid feedback. If you have any further questions or need assistance, please don't hesitate to reach out to our support team at benqsupport.us@benq.com or call us at 866-600-2367. We're here to help ensure you have the best experience possible.
Thank you for choosing BenQ.
Best regards,
BenQ America Support Team
