“In truth I was a little disappointed with these towels. They were fine but much thinner than I'd expected. They were on sale but still pretty expensive compared to a standard high street towel but they didn't have the luxury feel I'd hoped for. Perhaps the towels further up the Christy price range have that feel - but then the price starts to feel prohibitive.”
Hi Jonathan,
Thank you for your feedback. We sincerely apologise for any disappointment caused.
We'd like to address your concerns:
- If you find the towels to be thinner than expected, you can calculate their weight using the formula: (width x length x GSM) / 10,000. The weight you calculate should be close to the actual product's weight, with a tolerance of about ±3% in line with industry standards.
- At Christy, we prioritise quality and durability, and many of our customers have shared that they have used our towels for years without needing replacements.
- If you’re looking for a more luxurious experience, we recommend trying our Luxe range (730 GSM).
https://www.christy.co.uk/products/luxe-towels/c:pearl,s:bath-sheet
They’re thick, velvety, and made from absorbent Turkish Cotton.
If you have any questions, please feel free to reach out to us at info@christy.co.uk. We’re here to help!
Warm regards,
Customer Service Team
Christy
