Hi Kaye,
Thank you for your feedback.
To provide some context, your order was placed on 20th August with Standard Delivery. Typically, Standard Deliveries take up to 4 to 5 working days, so your order was expected to be delivered by 27th August.
Unfortunately, there was a one-day delay, and your order was delivered on 28th August.
We apologise for any inconvenience this may have caused.
Best regards,
Customer Services Team
Christy