Hi,
We apologise for any confusion caused by the review request. These are automated and set according to standard delivery timeframes.
Personalised orders are typically delivered within 8 to 10 working days.
As your order was placed on 19th November, receiving it on 29th November falls within this timeframe.
Thank you,
Customer Service Team
Christy
“It's warm, it's cosy, it has generous and well positioned pockets, and no annoying hood. Apart from also looking great, what could be better ? I should say it has an absorbent comfortable terry towelling layer inside, but a silky smooth luxurious looking velour outside. My coloured one is the best, a lush but restrained forest green, but there are a number of other warm colours available. Get one !”
