Hi Kristin! Thanks so much for your support. Your feedback is important to us. Make sure to keep an eye on your email for future product updates. You are a valued customer and we are glad to have you in our community.
Nina
Customer Care
“Nina in customer service was fantastic!
I had gotten one of your first book bags. I had't had a chance to use it until recently and the strap frayed off. Realizing the situation she very quickly got me a replacement. Thank you guys very much for your fantastic customer service.”
Hey Deborah! It was my pleasure to take care of you. Thanks so much for your continued support and kind words:) Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right. You are a valued customer and we are glad to have you in our community.
Nina
Customer Care
Hey Elisabeth! Thanks so much for your support and kind words:) Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are a valued customer and we are glad to have you in our community.
Nina
Customer Care
“an excellent backpack for many reasons - it's spacious, it's sleek, it's comfortable to wear for long periods, you can easily stick pins to the outside to customize it, while the internal water bottle pocket can't hold a full liter-size nalgene it can hold a 750mL bottle easily, it has lots of pockets and it is very sturdy for daily use. however i am writing this review because i am impressed that this backpack is at least somewhat idiotproof. my water bottle fell on its side in the main pocket and the unsecured lid opened, and the entire bottle leaked out into the main pocket. the laptop pocket (with my laptop in it) stayed bone dry, despite sitting with 750mL of water in the main pocket for several minutes which was soaking through the bottom of the bag and also onto me, the idiot in question. the bag dried out slowly but very well too. was i lucky? is the pocket waterproof? is the pocket just designed well so it won't get wet if you drop a huge amount of water next to or under it? unclear, but i am impressed either way.
you will not regret this purchase, especially if you have an unfortunate habit of forgetting to close your water bottle all the way before you put it in your bag. but also maybe make sure you pack your main pocket carefully if you store a water bottle in it, since tall items sometimes tip over if you don't pack other tall items next to them. still 5 stars. learn from my mistakes!”
Hi Sam! We can't thank you enough for this detailed review. You are truly appreciated:) We are so glad to hear nothing was damaged inside of your bag. Our team always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are a valued customer and we are glad to have you in our community.
Nina
Customer Care
“I just made my first purchase and I love my backpack. The quality, the versatility, lightweight, and looks great! I can carry everything and not get weighed down. I have already told people about how terrific this pack is and I am looking forward to making more purchases. Keep up the great work!”
Hey Kate! Thanks for your support. We truly appreciate your kind words:) Our staff always enjoys reading reviews like yours. It lets us know we are making our customers happy and doing something right! You are a valued customer and we are glad to have you in our community.
Nina
Customer Care
