“Horrible experience with this company's products and customer service. I was so excited about the descriptions of the backpack and the company, so I expected to love my new bag. Unfortunately, the quality was not as I expected. The bag was incredibly uncomfortable to wear, the fabric came scuffed, and some threads were loose. I returned my bag and pouch only to be ghosted by the company. Despite proof of my return, an email to their customer support, and a DM to their social media, I've received no response and no refund. I cannot warn people about this brand enough!”
Sarah,
First, thanks for considering us and making a purchase. It truly means a lot that you found us and bought a bag. Next, I apologize. This is squarely on me. You had your issue at a time when we had faced a really difficult time for our company. Despite the company growing quickly, because of the weirdness in the financial markets, it became impossible to borrow money to buy our inventory. We had to lay off nearly all of our team and things got missed. While it was a rough time and all quite sudden, it's not an excuse for you to have had a bad experience. That's not who we are. My name is Ian, I'm the CEO and founder of the company. We're proud to be back, and f you're open to letting us work with you to fix this, text me at 724.312.1012 with your order number and name. We'll get you squared away. We'll get you your bag AND a refund. Free bag on us.
“I have only love for this backpack! I purchased it for travel, so I could easily carry my laptop. I really like the olive green color and how durably it is constructed. Not too big, not too small, was able to hold all the things I like to have access to when up in the air. I especially appreciate the zero waste aspect, thank you Day Owl. :)”
“The backpack is very high-quality material and make, and all the different functional pockets allow me to store things in convenient and easy-to-access locations. I don't feel like the backpack droops much at all, and it is very comfortable to wear. I've gotten so many complements on it.”
“I bought this backpack to help carry my teaching supplies through out the day. This backpack has been exactly what I have hoped for. I have had the bag for about a month. I love all of the pockets to help store sticky notes, small note pads, keys, my school ID. The side pocket is also the perfect size for my MiiR travel mug. The large compartment is big enough to hold my planner, clipboard, student papers and pencil case.”
“This is a great pack. It's sleek and monotone, allowing it to come across as formal, while the canvas makes it durable and easy to clean. I love the interior water bottle pockets and the different compartments. You can't carry a ton of things in here, but that's part of why I like it - I don't want to carry so much stuff! I also really like the double handle at the top for carrying it vertically when needed.”
“I’m loving this bag and cord pouch so far! I’m using it as my daily bag for the office and it’s wonderful. Has plenty of space while not being too big and a great number of compartments. Fits my shoulders well. I’m glad this popped up in a recommended suggestion as I had not heard of the brand before. Recommend this to others!”
“Good quality and sturdy. I bought the backpack for traveling, and it served its purpose. I threw it around from airport to: taxis, hotels, marine port, ferries, mountain, island….. etc. This backpack went around different climates and it remained/kept its good shape.”
