Belvedere Aged Gold Nesting Side Tables Reviews

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About Decorum Interiors:

Your premier destination for luxury furniture, exquisite lighting, and captivating interior accessories. Explore our website and discover the perfect piece to transform your home into a haven of timeless beauty and sophistication. Welcome to the world of Decorum Interiors, where luxury meets your unique style.

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Phone:

01450 367 567

Email:

info@decorum-living.com

Location:

6 South Molton Street,
Mayfair,
London
City of London
W1K 5QF

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“Ordered early February, site said 2 weeks, email said 4 weeks and we’re now in April and I still do not have the item. The item is still advertised on their site saying available 26th April. There has been hold ups on the Suez Canal and now I’ve been told it didn’t pass quality control because the glass isn’t right. Emily in customer service is great at coming back to me but I still do not have the item I’ve waited over two months for and still don’t have an expected delivery day”

Helpful Report

Posted 8 months ago

Dear Kelly, Thank you so much for taking the time to provide us with your product review regarding your experience with the Libra Interiors Belvedere Aged Gold Nesting Side Tables. We sincerely appreciate your honest review. Firstly, please accept our sincerest apologies for the inconvenience and frustration caused by the delays in Libra Interiors delivering your item. We understand how disappointing it can be when expectations are not met, especially after such a long wait. We are truly sorry for any inconvenience this may have caused you. The issues you mentioned, regarding the information on our website with delivery dates i have looked into this and i can see that this item is no longer listed to order on our website and hasn't been for 5 days now since Friday. We would like to express our gratitude for recognizing Emily from our customer service team for her responsiveness. We deeply regret that despite her efforts Libra Interiors have had a delay which was out of their control, it is unfortunate the the glass arrived to them and dint pass their Quality Control, Through I'm sure you'll agree that you'd rather find this out now than receive your order and be disappointed! I can also see that you have been offered a full refund, so please do let us know if you'd like Emily to arrange this. We understand that your patience has been tested during this extended wait, and we genuinely appreciate your understanding. We value customers like you, and we are committed to offering quality service. Both of these factors are highly unusual and Libra are also doing their best to exceed expectations. Thank you once again for sharing your feedback with us. We truly value your input and will be taking your concerns into consideration as we strive to provide better service in the future. Warm regards, Decorum Interiors Marketing Team

Posted 8 months ago