“Description and diagrams very poor, which made it hard to work out how to construct it. The panels were put together with no thought as to where joins were and what needed to be fixed to it. The floor is weak which is such a disappointment. The door joists where poor quality and there are holes in the panels where there was a bit that fell out”
Good Morning,
Thank you for taking the time to share your comments with us.
We are sorry for the disappointment caused by the item you have received. We aim to provide a garden building that you are satisfied with, and we would not ask you to install an item you find unsatisfactory. We do not ask you to make any alterations or adjustments to the building to install the product fully, as our Customer Care Team could have assisted with your concerns to remedy prior to any assembly taking place.
If you require any assistance or need any information, please do not hesitate to contact our Customer Care Team who remain at hand to help you.
Kind Regards,
elbec Garden Buildings.
“Not impressed after putting initial 2 coats of one coat wood treatment it's already bowing on all the panels loads of split ends forming on the doors I thought the pre treatment would last bit longer than after having it after a week since putting it together”
