“Quality of recieved product was poor, floor panel damaged & nails protuding, had to wait for a replacement part after sending email & pictures.
Customer service from the garden centre where product was viewed & purchased was expectional”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that the team member on our Show Site provided exceptional service to you during your visit to us. We are sorry for the condition in which your shed arrived. It's disappointing to hear that you received a damaged floor panel and encountered issues with protruding nails, and understand the frustration that this caused. We appreciate your patience while waiting for the replacement parts to be delivered.
Please know that your feedback is important to us, and will be taken on board. If you require any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
