Good Afternoon,
Thank you for providing feedback on your experience on your order with us.
We are sorry that there have been delays with the delivery of your order and understand the frustration this would cause. It is not the level of service that we aim to offer, and we are sorry that we have not met the service you require.
We are working closely with the delivery team to proceed with your order and delivery for the booked date.
If there is any assistance that we can offer in the meantime, please do not hesitate to contact our Customer Care team at customercare@elbec.co.uk, who are available to help you.
We would like to thank you for your patience and understanding, and once again, we are sorry for the disappointment caused.
Kind Regards,
elbec Garden Buildings.
