“Should have taken note of others reviews. would not have purchased this product from this firm . All very poor quality and customer service dreadful. A poor experience and regret parting with over £800.00”
Good Afternoon,
We would like to thank you for providing your feedback on your journey with us.
It is disheartening to hear that the service provided has not met your expectations, as we do aim to provide you with a level of service that you require, and to also go beyond.
We can see that a member of our Customer Care Team has been in contact, and your concerns are being resolved.
Please accept our apologies for the inconvenience and disappointment caused by the service you had experienced with us.
Kind Regards,
elbec Garden Buildings
“Putting up this shed was a lot more work than it needed to be. Does not seem a lot until you have to build it !
1. Two of the long (side) widow beads were missing.
2. Nothing was predrilled. I would have thought that this could have been done while each piece was manufactured. This would save ALOT of time and effort.
3. The pieces for door had to be cut. The lengths of these would be known to Shire.
4. The screws from the roof at the eves come through the beem at the toop of the wall. Should be a different screw size.
5. The instructions are not very good they also miss some drill/screws for the right hand side of the bench. Stappled pages should be used. Had to collect the pages a number of times.
Nice shed when completed.”
Dear Mr Mark,
Thank you so much for your fantastic 5-star rating and review of our Potting Shed.
We are absolutely thrilled to hear that you are pleased with your purchase and that you found our shed to be of superb quality at a great price!
We are especially grateful for your kind words regarding our delivery driver, Adam. We pride ourselves on our exceptional customer service, and it brings us great joy to know that Adam went above and beyond to assist you.
We will make sure to pass on your appreciation to him!
Once again, thank you for choosing our product and taking the time to share your satisfaction.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
We look forward to serving you again in the future!
Best wishes,
elbec garden buildings
