“I signed up for 3 month recurring subscription. I was happy with the product but due to my experience I don't wish to support this company.
My second order was sent 29th January, due for delivery 30th January but it never arrived. It is now 17th February. Having emailed customer services 4 times with no response over the course of 2 weeks (Royal Mail have said the sender needs to contact them and sort this out so my hands are tied). The customer service is none, even the lack of a basic auto-reply. I just want a refund of £134.99 after the lack of customer service.”
Hello Helen,
We’re really sorry for the experience you’ve had, and we completely understand why you feel this way. This is not the level of service we aim to provide, and we truly regret that your emails went unanswered for so long. We appreciate your patience, and rest assured that we are here to make things right.
We’ve just sent you an email to resolve this as quickly as possible. Please check your inbox, and if you have any further concerns, don’t hesitate to let us know—we want to ensure this is fully sorted for you.
Once again, we deeply apologise for the frustration this has caused, and we really appreciate you giving us the chance to put things right.
Best regards,
Epetōme Customer Care Team
“In just a few weeks I’ve already noticed a difference in my energy levels and more importantly the lack of bloating which has always been a big problem for me. Would definitely recommend.”
Hello Lottie,
Thank you for your amazing 5-star review of our synbiotic duo cap! We're so glad to hear that you've already noticed a boost in your energy and a reduction in bloating—it’s wonderful to see positive changes happening for you so quickly. Your recommendation means a lot to us!
We truly appreciate you taking the time to share your experience and look forward to supporting you on your wellness journey.
Wishing you vibrant health and happiness,
Warmest regards,
Epetōme Customer Care Team
“Being completely honest, I started off sceptical. Like many, though, I was almost prepared to try anything because I was sick of the gut related symptoms I’ve experienced since being diagnosed with long covid 2.5 years ago. I’m now 3 weeks in and started noticing a real difference since last week. The changes were relatively small at first but have accumulated to one big and fantastic transformation of my gut! I won’t go into all the details, but will say that if you have any gut related issues please do give these ago: you can always cancel your subscription (though based on my experience, you won’t!) so you’ve nothing to lose!”
Hello Hannah,
Thank you for sharing your incredible 5-star review of our synbiotic duo cap! We’re so pleased to hear that you've noticed such a significant transformation in your gut health just three weeks in. It’s truly inspiring to learn about your journey, especially after facing gut-related symptoms for so long.
We appreciate your honesty and encouragement for others to give it a try. We’re here to support you every step of the way, and it’s wonderful to know you’re already experiencing those positive changes!
Wishing you continued improvement and vibrant health,
Warmest regards,
Epetōme Customer Care Team
“I have suffered with digestion issues for my whole life pretty much. I have recently been tested for IBD and coeliac and am awaiting results. However, I started taking epetome and I have relief of the symptoms which were most troublesome. I do not suffer with bloating, smelly gas or diarrhoea anymore. I haven’t had diarrhoea for a month since taking epetome, whereas before it was several times per week! I suffered greatly with extremely painful bloating and smelly gas… no longer! I will take these for the rest of my life.”
Hello Abbie,
Thank you so much for your wonderful 5-star review of our synbiotic duo cap! We are truly delighted to hear about the relief you’ve experienced from your digestion issues. It’s fantastic to know that you’re no longer dealing with bloating, gas, or diarrhea—your comfort is our top priority!
Your experience is invaluable, and we appreciate you sharing it with us. We’re honored to be a part of your wellness journey, and we’re here to support you for the long haul.
Wishing you continued health and happiness,
Warmest regards,
Epetōme Customer Care Team
“First week I had a fair amount of discomfort while starting these probiotics, which is very standard when starting a new probiotic. By the second week I have noticed massive improvements in my gut, and a lot better tolerance to foods that usually irritate.”
Hello Fran,
Thank you for your insightful 4-star review of our synbiotic duo cap! We appreciate your honesty in sharing your initial discomfort, which is indeed common when starting a new probiotic. We're thrilled that by the second week, you're already seeing significant improvements in your gut health and a better tolerance to foods that usually bother you.
Your feedback not only helps us improve but also encourages others who may be on a similar journey. If you have any further thoughts or questions, please don’t hesitate to reach out!
Wishing you ongoing progress and well-being,
Warmest regards,
Epetōme Customer Care Team
“Irregular bowel habit with bloating, gas, diarrhoea/constipation has now become regular with less unpleasant bloating. This is only a few weeks in and feel so much better! Thank you!”
Hello Hannah,
Thank you for your wonderful 5-star review of our synbiotic duo cap! We’re thrilled to hear that you're experiencing more regular bowel habits and less bloating in just a few weeks. It’s amazing how quickly positive changes can happen!
Your feedback is truly appreciated, and we’re here to support you on your journey to better gut health. Wishing you continued comfort and well-being!
Warmest regards,
Epetōme Customer Care Team
“I started taking epetome after doing some reading into how the gut can influence hormones. Having irregular periods meant trying to concieve was proving difficult.
After taking epetome for just three months, I noticed my periods becoming more regular and I was able to track my hormones with more consistency to be able to conceive.
I also have less bloating and trapped gas at the end of the day, and I don't get as constipated.”
Hello Laura,
We truly appreciate your incredible 5-star review of our synbiotic duo cap! It’s wonderful to hear that you’ve noticed such positive changes in your cycle and overall gut health. Regular periods and reduced symptoms like bloating and constipation can make a significant difference in your daily life, especially when trying to conceive.
Thank you for sharing your experience with us, and we're thrilled to be part of your wellness journey. Your journey towards better gut health is inspiring, and we wish you continued success along the way!
Warmest regards,
Epetōme Customer Care Team
