“When I could get to the box/package the box was in pretty good shape. Everything inside including the ice packs had melted. I realize that it has been a hot summer and expected there would be some melting but not all items totally.”
“Before engaging with this company I read what appeared to be less than stellar reviews. I am glad that they didn’t sway my decision to place an order. The food arrived frozen and the descriptions of same were accurate. I live in an area where there aren’t a large number of options that are vegan or vegetarian and I am so glad that I found this company.”
“"Insulated Shipper" is a bit of an overstatement for sure. For the HIGH extra cost to have items shipped frozen, we expected them to arrive frozen. We unpacked our box immediately upon arrival and everything was defrosted. It took me 30 minutes to peel the Impossible sausage patties apart from each other, reshape them and wrap them individually so I could refreeze them for use. The "insulated shipper" is merely recycled paper padding with ice packs placed inside. Everything in the box arrived wet and soggy, we ended up having to toss the fish burgers.”
