“Disappointing for almost $400 you would expect for them to do a little bit better than just send me a box containing the grip kit that I have to install myself. I could have saved $300 and got the same thing at the online fire store.”
Ramon,
Disappointing to see such a terrible review. We custom milled your Patented Mauler to your exact handle specifications including custom Lacing Pattern, you selected our Finger Knuckles. There is currently nowhere else you can get such a customized tool at the prices we are able to offer. For the FireWrap Grip Kit, we actually do not recommend it installed on your handle since you already have the Custom Lacing. Some customers do select to purchase the "Apply Liquid Grip" option to have your grip coated but most prefer to use the Grip Kit on other tools they may have. You did not choose to have the Liquid Grip installed.
As indicated in the product description; "Every custom Mauler comes with a FREE FireWrap® Grip Kit so you can set up your grip how you want it with preferred lacing ring placement and as much or as little grit as you want. Make it yours!"
I am sorry you are so disappointed in the product. We do not normally offer returns on custom milled products, but you are more than welcome to ship it back to us for a refund. You can email us directly at info@firemaul.com, we usually prefer customers to contact us directly with any issues before posting a review.
“The only thing that was a bummer, was having to put the reflective tape/paint on it. We both my son and me thought it was going to come already on it. I bought this for my son as a gift.”
