Dear Francesca,
Thank you so much for your incredible 5-star rating of our Weejuns Penny Loafers 6 | 39!
We greatly appreciate your kind words and feedback. It warms our hearts to hear that you consider them the best loafers ever and that you are in love with them.
We take immense pride in crafting high-quality footwear that not only looks stylish but also ensures superior comfort.
If there's anything else we can assist you with, please don't hesitate to let us know.
“I returned the pair of loafers on 14th April, they were delivered on 18th April at your premises and today, 26th April, I still have not received a refund.
I am rethinking as to whether I should order a smaller sized pair at all given the slow customer service.
Nadine”
Thank you for your honest feedback.
I have checked the status of your return, it was received into our holding warehouse on 18/04/2024 - here it has to go through customs and weight checks.
Unfortunately, if there are an influx of returns, there may be a slight delay. But once your return has cleared customs, we will initiate the refund.
We apologise for any inconvenience caused by this slight delay and a member of our customer services team will be in contact with you shortly.
Thank you for your feedback, we are sorry you are not happy with your product, a member of our customer services team will be in contact immediately to help resolve the issue.
