“unfortunately the quality of the sole is poor. After just one week, the sole in the front area comes loose, so the shoe has to go to the cobbler to have it fixed properly. Apparently this is a regular occurence with these loafers, that the sole needs to be fixed after a short time, but after 1 week it‘s completely unacceptable considering of the price of these loafers. Unfortunately not again”
Thank you for your feedback, Claudia.
If you would like to reach out to our customer service team, we would be happy to assist you.
Warm regards,
Team G.H.BASS
“The package arrived quickly, the packaging around the shoe box could be a little smaller to save cardboard and produce less waste!
The loafers are what they’re supposed to be, your classic penny loafers, nice and comfortable. I find that the fit is slightly bigger than the size: I ordered a European 39, which is my normal size, but they are about half a size too long. So next time I will order 38,5. For the quality and wear, I will have to wait a few months to see how they withstand the test of time!”
“I’ve been looking for the perfect loafers as they all become so uncomfortable and my god this are the best shoes I have owned I am obsessed I want them in every colour. Very well made shoes. Excellent costumer service”
Dear Francesca,
Thank you so much for your incredible 5-star rating of our Weejuns Penny Loafers 6 | 39!
We greatly appreciate your kind words and feedback. It warms our hearts to hear that you consider them the best loafers ever and that you are in love with them.
We take immense pride in crafting high-quality footwear that not only looks stylish but also ensures superior comfort.
If there's anything else we can assist you with, please don't hesitate to let us know.
“I returned the pair of loafers on 14th April, they were delivered on 18th April at your premises and today, 26th April, I still have not received a refund.
I am rethinking as to whether I should order a smaller sized pair at all given the slow customer service.
Nadine”
Thank you for your honest feedback.
I have checked the status of your return, it was received into our holding warehouse on 18/04/2024 - here it has to go through customs and weight checks.
Unfortunately, if there are an influx of returns, there may be a slight delay. But once your return has cleared customs, we will initiate the refund.
We apologise for any inconvenience caused by this slight delay and a member of our customer services team will be in contact with you shortly.
