“I love the shoes and will probably buy another pair but different style. One thing I was disappointed in was that 3 days after I purchased these shoes I got an email from yourselves offering the shoes at £105.00 whereas I had paid £128.00”
“I had to return the shoe as it was huge. Size 9 is comparable to a normal size 11.
I don't understand why a shoe wouldn't be true to size.
What's worse is GHBass don't offer Exchanges so you have to return the shoe, wait for your refund and order another one. Who has time for that?”
Thank you so much for taking the time to share your valuable feedback on your recent purchase of our Easy Weejuns Larson Penny Loafers in size 9 | 43.
We truly appreciate your honesty and the opportunity to address your concerns.
Firstly, please accept our sincerest apologies for any inconvenience you may have experienced due to the sizing issue. We understand how frustrating it must have been to receive a shoe that did not fit properly, especially when you had ordered your usual size 9.
We have just launched a 3D scanning app that will scan your feet and recommend a size in our products. This helps with the decision when choosing which size you need to try in our brand.
Regarding your comment on our exchange policy, we are sorry for any inconvenience caused by this process. I shall forward your comments to the relevant department for them to consider.
