“They have static in places and sound like I am in a tunnel. I have a hard time getting them in and out If I decide to send them back. Will I need a return label for you. Please let me know. Thank you Dennis Linsey”
Hi, Dennis Linsey, thank you for your feedback. We would love to assist you in finding the correct fit that will be comfortable for you. Please contact our support team at (302) 754-3190 or send an email to support@gohearing.com.
“I only had one regret and that was The Instructions did not say how you turn the volume up and down with the tool which was not included. Difficult to follow. Still need the tool which wasn't included”
Hi, Joseph Flor, thank you for your feedback. We would love to assist you with the instructions of the Go Prime OTC hearing aids as well as follow up on your accessories that you did not receive. Please contact our support team at (302) 754-3190 or send an email to support@gohearing.com.
“The ri;gh;t ear device did not work when i;t arrived. It only produces a steady static sound. I've called the support line for help. I spoke to Grace several times, and she was very helpful with trying different procedures, trying to get the device to work, but still all I get is static noise. I asked if they could not just replace the faulty device. The left ear device works fine. She said they would want me to send both devives back in for evaluation, and then they would decide what to do, or I could return both devices within the 45 day warranty period for a full refund. I do not like the idea of getting the same
device back if I return it for evaluation of the problem, when it did not work correctly right out of the
box. As I stated, the left ear device works great, and if I must send both back, that will leave me with
no device to us. This policy sucks. Why can't I just return the faulty device. This is a poor policy and
it makes me a very unhappy customer. Sincerely, Bob”
Hi Bob Wetherington, thank you for your feedback. We would love to assist you to help fix your device and also put your hearing health first. Please contact our support team at (302) 754-3190 or send an email to support@gohearing.com.
“I have bought them here all the time. Usually they work about a year or so I just bought theses they don't work they say do this do that I say I done all that so I finally told them I will not buy from them again so I'm done”
Hi, connie frymier, thank you for your feedback. We apologize for any inconvenience you may have experienced with your Go Prime OTC hearing aids. Our support team would like to assist and get your feedback. Please call them at (302) 754-3190 or send an email to support@gohearing.com
“The rating doesn't really matter because I had to return the hearing aids They did not fit in my ears. I must say they were nicely packaged and arrived as promised. I received my refund in a timely manner.”
“I have only had them a week and am having trouble adjusting to voice. It sounds phony and not real. I have tried all of the settings but but voice doesn’t sound real. I don’t want to rate them yet it’s been to soon. I will give them a few weeks and if things don’t change I will have to return. Thank you!”
Hi, George OBrien, we apologize for any difficulty you may have experienced with the sound quality of your Go Prime hearing aids. Please contact our support team at (302) 754-3190 and we will happily assist you with your query.
