“I have had to have replacement headphones sent out as the sound seems to go in one ear. This occured within warranty though and I have gladly taken a second pair. Am hoping the same issue won't arise.”
Hi Matthew, thank you so much for your review. Hopefully, the same issue won't occur for you but just get back in touch with us if it does happen again. It can sometimes be caused by a settings issue on your device so it is worth double checking your settings should this occur. I have included our troubleshooting guide link below for you:
https://www.groundedwellness.co.uk/airtube-headset-troubleshooting-guide/
With best wishes from the team at Grounded Wellness.
Hi Angie, thank you for your review. Please get in touch with us at hello@groundedwellness.co.uk if there is anything we can help with. With best wishes from the Grounded Wellness Team.
Hi there, thank you so much for taking the time to review the DefenderShield Airtubes. We are so pleased to hear you are happy with your purchase. Thanks for your support and we look forward to welcoming you back again soon. With best wishes from Grounded Wellness.
“Good sound quality, if it sounds tinny change the phone settings as it changes the sound in the headphones I changed mine to loud or something in iPhone settings . Pleased with the product”
Hi there, thank you so much for taking the time to review the DefenderShield Airtubes. We are so pleased to hear that you are happy with your purchase. Thanks for your support! With best wishes from Grounded Wellness.
Hi there, thank you for reviewing the DefenderShield Airtubes. We are so pleased to hear that you are happy with your purchase. Thanks for your support! With best wishes from Grounded Wellness.
Hi there, thank you for reviewing the DefenderShield Airtubes. We are pleased to hear that you are happy with your purchase. Thanks for your support. With best wishes from Grounded Wellness.
“These headsets do the job well and stay in my ear well even during exercise.
I would prefer the choice of different colours like others on the market but had read that these were the best , so am happy to forgo the black!
I am very happy to think that i can listen to my podcasts and the emf does not enter my head.
Thank you”
Hi there, thank you for taking the time to review the DefenderShield Airtubes. We are so pleased to hear that you are happy with your purchase and are feeling protected from EMFs. Thanks for your support. With best wishes from the team at Grounded Wellness.
“I really want to love these headphones, yet they really don't work for me. the buds are too big for my ears and the weighted parts of the cables, pull the buds out of my ears. disappointed”
Hi there and thank you for taking the time to leave us your feedback. Sorry to hear that the DefenderShield AirTube Headsets aren't suitable. It's a tricky one with the ear buds as we're obviously all so different. Are all three sizes of earbuds unsuitable? A tip for helping them stay in your ears is to use the sports tips provided but if that still doesn't help and you are unable to use them, please feel free to send them back to us. To organise a return, please feel free to email us at hello@groundedwellness.co.uk. With best wishes from Grounded Wellness
