“I have no idea why this was added to my initial bill. I was unable to remove it. I have no idea how my order is protected. I haven't seen the benefit of it and I am without my purchased item which is stuck in transit. I have paid for my item but don't have it. Hollands Clothing are being very slow to rectify the issue.”
Hi Maxine,
Thank you for your feedback.
I apologise we hadn't noticed anything in your initial emails regarding your late return about the ProtectMyOrder charge. I have issued a full refund for that charge, the funds should be back with you within 2-4 working days.
We are so sorry again for any inconvenience caused.
Kind regards,
Hollands
Hi Chris,
Thank you for your feedback.
Apologies that you have had an issue with your order.
The ProtectMyOrder offers protection on your order via a third party for any loss or damage in transit. The charge can be removed at the checkout before you go through to pay. We have a link to a "learn more" section as well if you are unsure if this is wanted on the order but it can be missed.
I have issued a refund for the charge, the funds should be back with you within 2-4 working days.
Kind regards,
Hollands
“This is the first time I have seen or used Protect My Order.
I thought it worthwhile for an investment pair of leather walking shoes.
It took any stress away from worrying about delivery.”
